Shanzu Rentals Kenya Mombasa Shanzu

Serena Beach Resort and Spa | Hotel in Mombasa

| 9.2 (207 Reviews) |  1 Bathroom
Shanzu Hotel | Serena Beach Resort and Spa

Hotel in Shanzu, Mombasa

Beachfront, with outdoor pool
Catch some rays on Serena Beach Resort and Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Serena Beach Resort and Spa offers 164 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 21-inch LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.


A private beach, 4 outdoor tennis courts, and a health club are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Shanzu Beach, Mombasa, 90352, Kenya

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Bathrobes
  • Separate bathtub and shower
Bedroom
  • Down comforter
  • Premium bedding
  • Bed sheets
  • Air conditioning
  • Turndown service
  • Desk
  • Free newspapers
  • In-room massage
  • Slippers
  • Soundproofing
  • Phone
  • Individually decorated
  • Iron/ironing board
  • Individually furnished
  • Laptop-compatible safe
Breakfast
  • 24-hour room service
  • 3 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in common area(s)
  • Coffee/tea maker
  • Mini-fridge
  • Free minibar (some items)
  • Free bottled water
Parking
  • Free self parking on site
  • Limo/town car service
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
Activities
  • Ecotours
  • Motor boating
  • Surfing/body boarding
  • Yoga classes
  • Volleyball
  • Kayaking
  • Hot tub
  • Beach volleyball
  • Rafting
  • Outdoor pool
  • Windsurfing
  • Snorkeling
  • Fitness center
  • Fishing
  • Full-service spa
  • Scuba diving
  • Billiards/pool table
  • Steam room
  • Racquetball/squash
  • Arcade/game room
  • Sauna
  • Sailing
  • 4 outdoor tennis courts
  • Boat tours
  • Tennis
  • Fitness classes
Entertainment
  • Satellite channels
  • 21-inch LCD TV
  • Premium channels
General
  • Business center
  • Conference center (20000 square feet of space)
  • Meeting rooms - 5
  • Banquet hall
  • Front-desk safe
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • French
  • German
  • English
  • Italian
  • Swahili
  • Designated smoking areas
  • Mosquito nets
  • Beach towels
Guest Services
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Arcade/game room
  • Mini-fridge
  • Laundry facilities
  • Turndown service
  • Tour/ticket assistance
  • Porter/bellhop
  • Luggage storage
  • Concierge services
  • Hair salon
  • Dry cleaning service
  • Daily housekeeping
  • Wedding services
  • Laundry facilities
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Beach umbrellas
  • Pool sun loungers
  • Private beachfront location
  • Garden
  • Beach loungers
  • Terrace
  • Balcony
Spa
  • Facials
  • Body treatments
  • Body wraps
  • Massage - hot stone
  • Massage/treatment rooms
  • Steam room
  • Ayurvedic treatments
  • Hot tub

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: 6:00 pm contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before 10 am contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! children 5 years old and younger stay free when using existing bedding. rollaway/extra beds are available for kes 115.0 per night. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: kes 3100 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: kes 115.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 7997 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Susan
May 7, 2025 12:06:54 AM
Review Score:   8
Summary: (1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
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Room Arrangement

Room Info Facilities
Deluxe Twin Room, Garden View
Room Size: 312 square feet m2
2 Twin Beds
Deluxe Twin Room, Garden View

General

Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29, Garden view, Square feet - 312, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Superior Double or Twin Room, 1 Bedroom
Room Size: 384 square feet m2
2 Twin Beds
1 King Bed
Superior Double or Twin Room, 1 Bedroom

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 384, Garden view, Ping - 11, Square meters - 35.7, Wheelchair accessible, Bed count minimum 1, Bed count maximum 2
Deluxe Double Room, Garden View
Room Size: 312 square feet m2
1 Queen Bed
2 Twin Beds
Deluxe Double Room, Garden View

General

Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29, Garden view, Square feet - 312, Bed count minimum 1, Bed count maximum 2
Superior Double or Twin Room, Sea View
Room Size: 384 square feet m2
2 Twin Beds
1 King Bed
Superior Double or Twin Room, Sea View

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 384, Ping - 11, Sea view, Square meters - 35.7, Wheelchair accessible, Bed count minimum 1, Bed count maximum 2
Executive Studio Suite, Terrace, Garden View
Room Size: 517 square feet m2
1 King Bed
Executive Studio Suite, Terrace, Garden View

General

Number of living rooms 0, Rollaway/extra beds (free), Square feet - 517, Number of bedrooms - 0, Ping - 15, Garden view, Terrace, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Room, Non Smoking, Garden View
Room Size: 581 square feet m2
3 King Bed and Twin Beds
Family Room, Non Smoking, Garden View

General

Square meters - 54, Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 16, Number of bedrooms - 2, Garden view, Square feet - 581, Bed count maximum 3, Extra bed count 1, Bed count minimum 3

FAQ's

Is this Shanzu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Shanzu hotel have a swimming pool?

Yes, this Shanzu hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shanzu hotel?

Best-rates for the Shanzu hotel starts from $235 per night with includes Child Friendly, Designated Smoking Area, Hot Tub, Laundry, TV, Wheelchair Accessible, Wellness Facilities, Guest Services, Internet, Kitchen, Air Conditioner, Parking, Pool, View, Accessibility, Business Services, Sports/Activities, Spa, Ocean View, Balcony/Terrace, Bedding/Linens, Restaurant, Bar, Toiletries, Breakfast With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Shanzu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shanzu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shanzu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shanzu hotel?

Based on the information reported by the owner or manager, the Shanzu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shanzu hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shanzu hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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